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Reserve with Google

Integrating your account with Reserve with Google (RwG) lets clients view your services and book appointments directly from Google Search and Google Maps. This article provides a step-by-step guide to help you connect your account to RwG and highlights important considerations for successful integration.

Main benefits

  1. Enhanced Visibility: By integrating with RwG, your business becomes more discoverable, reaching potential clients through Google's extensive network.
  2. Convenient Booking Experience: Connect your online scheduling directly to Google Search or Google Maps, streamlining the booking process and improving user convenience.
  3. Real-Time Synchronization: Your appointment availability is automatically synchronized between your calendar and RwG, ensuring accurate and up-to-date availability for clients.


Considerations and Limitations

Business Considerations and Limitations

 To ensure successful integration, take note of the following:

  1. Account Requirements:
  • You must have a Google My Business account.
  • If you previously opted in via another provider, you need to opt out through that provider before opting in.
  1. Business Location and Type:
  • Opt-in is currently available for businesses in specific countries: the United States, Australia, Belgium, Canada, France, Germany, Italy, Netherlands, Singapore, Spain, and the United Kingdom.
  • Google reviews opt-in requests for validation; not all business types are eligible.
  1. Payment Issues:
  • RwG currently does not support payment gateways.
  • Services that require advanced payment will not be displayed on your RwG Services List.

Service Considerations and Limitations

Ensure your services are set up correctly by considering the following:

  1. Service Location Requirements:
  • Services should be provided at the location of your business to enable clients to book them through RwG.
  • Verify that your location settings match your Google My Business account address.
  1. Online Booking Requirements:
  • Enable online scheduling and automatically accept appointments booked by clients for supported services.
  • Review your Booking Options settings to ensure they are properly configured.
  1. Pricing Requirements and Limitations:
  • Supported services must have a fixed price.
  • Free services and sliding scale services are not valid.
  • Choose the "Paid - Display fee-only" pricing option for the best results.
  1. Intake Form Limitations:
  • Custom fields added to Intake Forms and Client Cards will not be displayed to clients booking through Google.
  • RwG does not support the Opt-in for campaigns checkbox.

Important: Since payment via RwG is not supported, services for which advanced payment is required will not be displayed on your RwG Services List.

Getting Started with Reserve with Google

To activate integration with RwG, follow these steps:

  1. Go to the App Market, open the RwG, and click Install. 
  2. A new menu item will appear under the Online presence. 
  3. Click on OPT-IN, located on the right side of the page.
  4. The Reserve with Google form will open, pre-populated with your Business Info details. Review the information and ensure its accuracy.
  5. Click Next at the lower right corner of the form. A progress bar will be displayed while the integration is completed.
  6. Once the integration is completed, click Done. Your Services list will be shown on the Reserve with Google page.
  7. Review the Services list for any unsupported services indicated by an Invalid Service icon. You can click on the service to update its settings if needed.

Following Up on Account Integration

After opting in, your request will be reviewed by Google, which may take up to 14 days for review and approval. Once integrated, any booking-related changes will be updated in real-time between the platform and RwG.

Note: You won't receive a notification about the approval status, so visiting your Google My Business page and checking for a Book button to verify the integration is recommended.

Note: Changes to Service settings may take up to 24 hours to reflect on your Google My Business page.

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